Why Join eDivert - eDivert Franchise

Why join the eDivert franchise network?

Why Join eDivert?

eDivert offers a unique franchise opportunity which can be started from your home office. Our business model and services offer the opportunity to build a team remotely or a brick-and-mortar office based business.

eDivert and its franchise network deliver high quality Business Support services to companies in every sector.

With an eDivert franchise you will be offering the following services to other businesses:

  • Customer Service Desks on behalf of other companies, including telephone answering, live chat answering, managing social media and email answering.
  • Marketing Services, including email marketing, social media marketing and telemarketing.
  • Administrative Services, including bookkeeping, diary management, transcription, CRM management, database management.

In our eDivert franchise network, we have people from a variety of backgrounds.

You can read more about who our franchisees are under Success Stories

Unlike a traditional franchise, with eDivert you don’t buy a geographical area. Instead you can build up a client base with customers throughout the UK. Our CRM system ensure that you have access to an exclusive database of prospects, so franchisees don't compete with each other.

There are two ways to grow your business.

You can either focus on marketing and sales and hire a member of staff to deliver the services to your customers.

Or alternatively, you can be hands on in the business and in the service delivery until your business has a high enough turnover to hire staff.

At head office we provide you with the support and mentoring to get your business through the different growth stages.

Portrait photo - Stephanie

Stephanie, our franchisee in Liverpool

Stephanie, our franchisee in Liverpool, works approximately 20 hours a week. She signed her first customer up within 6 weeks of launching her business. This particular customer is spending on average £900 a month with Stephanie. Due to the type of work that Stephanie is offering, the client is likely to stay on board for an average of 3 to 5 years.


Stewart, our franchisee in Chichester

Stewart joined the eDivert franchise during the pandemic in June 2020 and bought in at the Accelerator level. Working full-time on his franchise, he has met all the expected turnover levels despite the economic downturn.

Market Potential

eDivert provides business support services to small and medium businesses throughout the UK. With 5.7 million SMEs in the UK, the earnings potential in our market is enormous.

Just to name a few of the industries that we work with:

  • Tradesmen
  • Accountants
  • Law firms
  • Health clinics
  • Dental clinics
  • Insurance brokers
  • Mortgage brokers
  • Surveying companies
  • e-Commerce website companies
  • IT support companies
  • Media companies
  • Training companies

The business support services industry has evolved far beyond administrative services and enables companies to maximise efficiencies and integrate technology across all support functions. The business support services industry provides services in customer management, marketing and social media to name a few. Omni-channel support, including phone, email, live chat and social media is a growing market in the customer service industry. eDivert offers businesses tailored solutions.


Reasons why businesses outsource their support services to eDivert:

  • It’s often cheaper than keeping it in-house
  • They don't have to rely on PAYE staff
  • They don't have to worry about sickness, holidays, absence and so on
  • Lower overheads due to lower staff costs and less office space required
  • Ideal for project-based and seasonal work
  • eDivert franchisees are often more specialist than their in-house staff


Earning potential*

  • The earning potential will vary depending on the amount of time you have to devote to your business. You can run your eDivert business on a full-time or part-time basis. We advise franchisees to spend at least 20 hours a week on their business, Monday to Friday between 9:00 and 17:00. eDivert customers are SMEs based in the UK and it tends to be easiest to reach them during these hours.
  • The brilliance of the eDivert business model lies in the fact that there are two types of customers. On the one hand, franchisees will gain customers who will stay with them for years. These are customers that typically use our Customer Support Services. Due to the level of trust required and expertise built up while working with the customer, companies stay with eDivert for the long term.  On the other hand, you will gain high-value contracts that are on a project basis. These contracts are brilliant to give your business a quick cash injection. In the training you will learn how to attract both types of customer.
  • If you would like to learn more about what turnover you can achieve with an eDivert franchise, feel free to book yourself onto our webinar: Financial Projections Webinar


* The figures set forth in our illustrations indicate the turnover levels which have been experienced by the franchisor in its own operations, as well as the franchisees on average in the last profit and loss accounts supplied to the franchisor. There is no guarantee that you will achieve the same results, nor is it intended that you should rely on them as a warranty or guarantee of what you will achieve.